Of course, being Taj it has high standards. Rooms were very clean and we had a sea vue on the 23rd floor. Staff is very friendly and helpful. The dinner at Vista was also very good. Breakfast at the club lounge was delicious, and their service was good too.
Kavita
2025년 2월
Extremely warm and welcoming reception staff, and everyone for that matter. Initially had an issue with the allocated room which was extremely noisy due to construction work going on in the hotel. It did take a few follow ups but were ultimately upgraded into a quiet room with superb views after the Manager's intervention and also given lounge access with free cocktails & snacks during happy hours. Housekeeping was prompt and rooms were spotless. Good work, Ashwini, Marie & Prabhakar! Loved your farewell visit!
Dimple
2024년 12월
The location, although away from some of the 'crush' that is Mumbai, it's just a short (cheap) cab ride from any of the sights. The club facility with it's afternoon tea and evening happy hour were excellent. The room and general ambiance of the hotel was excellent. All the staff who work here go out of their way to make the stay a very pleasant one. Nothing is too much trouble. Particularly enjoyed rooftop swimming pool and leisure centre. Had a aromatherapy massage there that was actually the best I have ever had.... and I've had a few. Always felt very safe here.
Anthony
2025년 1월
All the staff are exceptional. Nothing is too much trouble. Great lobby bar and tasty snacks. Amazing selection of whiskies - over 100! Taj Club rooms are great and the Club lounge is a great facility.
Jim
2025년 2월
Breakfast was great. Aneesh and the chef took great care of me at breakfast as I have severe peanut allergy. And despite the foods being labelled with allergens they made fresh food for me. Checked in with me a lot. Service was friendly and helpful. May have been nice to have fresh decaf coffee, but they were great at using my instant decaf and making coffee for me. Was going to stay at Novotel, but so glad I came here instead. Beautiful lobby, and facilities,esp sauna steam and gym. Well done Taj, would def come back !
Vanita
2025년 3월
Excellent food, polite staff. Rooms were clean and comfortable. Very child friendly and the location is unbeatable.
Aurina
2025년 2월
I stayed at this hotel for training and arrived two days early to explore Mumbai. My experience was truly unforgettable. As a solo traveler arriving at midnight, I appreciated the seamless airport pickup. Seeing the hotel staff waiting for me was a huge relief. The 40-minute ride allowed me to relax, and I was pleasantly surprised with a complimentary upgrade to the 24th floor. The luxurious room instantly eased my travel fatigue. Housekeeping’s thoughtful touches—handwritten notes, bath salts, a dessert, and even a rose—made my stay extra special. A heartfelt thank you to the 24th-floor team—Maeiexu, Dilip, and Binary—for making my Mumbai trip so memorable!
Tpe
2025년 3월
All good. But for the messed up order on the first day we arrived. Breakfast buffet next day morning was manageable by staff!! Chaotic ambience !! But rooms unparalled!! But nobody came to explain the things in the room how to use etc!! By the time we discovered it was time to check out!! Anyway we had good sleep and comfortable bath with searching for shower buttons 😄 for long !! Hairdryer use, wifi code housekeeping number was not known or told to us !! A/C was not operatable!!! As I adjusted it , it sprang back to the same it was in!!! But the property is beautiful and beyond!! Masala bay paneer tikka was yummy and more!!
Padmini
2025년 3월
Large and spacious rooms. The service for the rooms was impeccable. I was on the 19th floor and had Salil cleaning my room. The room was always extremely well cleaned and well stocked. He was very attentive and went beyond the service I receive from many other hotels. I also met his manager, Marie once and she was extremely friendly and engaging. The evening person, Rajkumar was also very helpful. I will give all the staff for the rooms 100% for service excellence. Especially Salil. The Chinese and Japanese restaurants on the first floor both had very good service and attentive staff as well as good food.
Sheila
2025년 3월
This is an outstanding hotel in Bandra West, away from the bustle of the city. The staff were extremely helpful. The rooms were large, comfortable and clean. We find Indian food a little spicy but the staff often satisfied our needs by providing things not on the menu such as fish and chips, omelette and pizza. The hotel facilities are impressive - we were sorry we didn't stay long enough to enjoy them all. It is often the little extra things that make a lasting impression and my wife enjoyed feeding the rabbits and the fishes and listening to the bagpiper in the evening. Thank you for a very memorable stay.
Todd
2025년 1월